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COLLECTIONS, REPAIRS
AND TELEPHONE MAIL ORDERS Steven Pantony The Golf Workshop Charmwood Farm Charmwood Lane Orpington, Kent BR65 7SA Email: steven@thegolfworkshop.com Telephone: 01689 855660 |
NO COLLECTIONS -
WEB SHOP ORDERS ONLY Alan Monk The Golf Workshop - MAIL ORDER 84 Andover Road Orpington Kent BR6 8BN Email: alan@golfworkshop.co.uk Telephone: 07533 247 909
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Customer Service - TERMS AND CONDITIONS (the small print) We aim to turn round orders and despatch within 1 - 2 working days
1. Cancelling An Order If you wish to cancel an order, please contact us as soon as possible on 01689 855660 with your order information to hand. As long as your order has not been dispatched we will cancel it immediately and any monies debited will be credited in full.
If your
order has already been shipped then you will need to return the goods to
us (see instructions below) at your own cost within seven working days
of the date that the item was delivered to you. On receipt of the goods
(in unused condition) we will refund the total of the goods back to your
card or Paypal.
2. Returns What to do if you are unhappy with your goods: If you are unhappy with any product you may return it - unused, unopened, and in its original packaging (where applicable) - within seven days for a full refund. This amount excludes all delivery costs. Please note that we are unable to issue refunds for items that shows evidence of having been used unless they are faulty If you send an item back for an exchange, we will charge you for shipping the replacement item back to you. Return shipping costs can only be refunded where we have sent the wrong goods in error. What to do if you have received faulty goods:
All
products are backed by a 12 month manufacturer's guarantee from the date
of purchase. This is underwritten by the manufacturer. If the goods are Returns Instructions:
For all
returning goods please include a cover note, explaining what action you
would like us to take, as well as your name, address, order number, and
Please
note that responsibility for any product returned remains with you until
such time as we receive it and a member of our staff has signed for
receipt Returns Address: Customer Service, The Golf Workshop, 84 Andover Road, Orpington, Kent, BR6 8BN
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