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Customer Service - TERMS AND CONDITIONS (the small print)
We
aim to turn round orders and despatch within 1 - 2 working days
1. Cancelling An Order
Under the UK's Distance Selling Regulations you have the
right to cancel the contract for the purchase of any goods within a
period of seven working days, beginning with the day after the day on
which the goods are delivered.
If you
wish to cancel an order, please contact us as soon as possible on 07533
247909 with your order information to hand. As long as your order has
not been dispatched we will cancel it immediately and any monies debited
will be credited in full.
If your
order has already been shipped then you will need to return the goods to
us (see instructions below) at your own cost within seven working days
of the date that the item was delivered to you. On receipt of the goods
(in unused condition) we will refund the total of the goods back to your
card or Paypal.
Postage and insurance are not refundable.
2. Returns
We aim to provide a selection of golf items over the
Internet. Occasionally though, you may want to return items to us. For
your peace of mind we offer these
terms in respect of returns and refunds for our products.
What to do if you are unhappy with
your goods:
If you
are unhappy with any stock product you may return it - unused, unopened, and
in its original packaging (where applicable) - within seven days for a
full refund. This amount excludes all delivery costs. Please note that
we are unable to issue refunds for items that show evidence of having
been used unless they are faulty If you send an item back for an
exchange, we will charge you for shipping the replacement item back to
you. Return shipping costs can only be refunded where we have sent the
wrong goods in error.
If a
non-stock item is ordered specially for you then we are unable to offer
a refund for any such item if you have specified the wrong item code.
What to do if you have received
faulty goods:
All
products are backed by a 12 month manufacturer's guarantee from the date
of purchase. This is underwritten by the manufacturer. If the goods are
damaged upon receipt please e-mail
alan@golfworkshop.co.uk
or call 07533 247 909 within seven days of delivery. We aim to replace
any defective items
with replacements, if this is not possible we shall issue a refund.
Exchanged items will only be sent after we have received the defective
item back from
you in its original packaging. All other products within the 12 month
manufacturer’s guarantee should be sent back to the address below.
Following inspection, we will, at our discretion, either repair,
replace, or return the item to you. The item will be returned, at your
cost, if we feel
there is no manufacturing fault.
Returns Instructions:
For all
returning goods please include a cover note, explaining what action you
would like us to take, as well as your name, address, order number, and
original proof of purchase. Make sure that the goods are packaged safely
and securely, using the original packaging if possible, and that you use
a signed
service with adequate insurance to cover the cost of the items to
be returned.
Please
note that responsibility for any product returned remains with you until
such time as we receive it and a member of our staff has signed for
receipt
of the goods. If you send a product back for an exchange, you will be
charged for shipping the new product back to you.
Returns
Address:
SHOULD YOU NEED TO RETURN AN
ITEM PLEASE POST IT TO THE GOLF WORKSHOP WHERE PURCHASED.
WE CANNOT GUARANTEE RECEIPT OF YOUR RETURNED ITEM UNLESS WE SIGN FOR
THE PACKET.
3.
INCORRECT DELIVERY ADDRESS
We aim to deliver to the correct address but if we are
given an incorrect address, usually you have not updated your Paypal
details, and have to re-deliver the goods we reserve the right to
pass any extra carrier charges on.
Disclaimer:
This website is maintained with care. The
Golf Workshop takes great effort in keeping this website as
accessible, complete and up-to-date as possible. However
situations may occur in which the information on this
website is partially incomplete or incorrect therefore no
rights can be derived from this website. If you have any
questions or remarks about this site you can send us an
email.
Pricing & Specification
Changes:
Prices & specifications subject to change
without notification. All images are representative and all
weights and dimensions are approximate.
Privacy:
The Golf Workshop respects your privacy.
Information gathered from your visits will never be released
to any third party without your permission.
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